Refund policy

Customer service is our top priority. Please read the following before placing an order.

Returns
There are no cash refunds on bags, shoes or accessories. Approved returns are resolved with store credit. To start a return, contact us within 3 days of receiving your item.

Orders that have not shipped
If you change your mind about an order before it ships, we offer store credit for the full amount, or a refund less a 10% reselling fee if the order was paid through PayPal.

Authenticity
All items are guaranteed authentic. If you believe a piece is not authentic, contact us within 3 days of delivery and we will review it with you. Verified authenticity claims are resolved with a return and store credit for the full amount paid.